TERMS & CONDITIONS

Effective Date: [20.06.2026]

Welcome to MakeMyConference.ae. By accessing our website or renting equipment from us, you agree to the following Terms & Conditions. Please read them carefully.

1. Definitions

Company refers to Make My Conference.
Customer refers to any individual or business renting equipment or services from the Company.
Equipment includes all audio visual equipment, LED screens, projectors, sound systems, lighting, stages, conference systems, laptops, monitors, accessories and any other rental items.
Services include delivery, setup, dismantling, technical support and any additional services provided by the Company.

2. Quotations & Booking

All quotations are valid for 7 calendar days unless otherwise stated.

A booking is considered confirmed only after:

Written confirmation from the Company; and
Receipt of any required deposit or advance payment.

Equipment availability is not guaranteed until confirmation is received.

3. Rental Period

The rental period begins at the agreed delivery time and ends upon collection by the Company.

Additional rental charges may apply if collection is delayed due to Customer actions.

4. Payment Terms

Unless otherwise agreed in writing:

100% payment is required before delivery.
Corporate customers with approved credit accounts may receive alternative payment terms.
All prices are in UAE Dirhams (AED).
VAT is charged in accordance with UAE law where applicable.

Late payments may incur administrative charges and interest permitted under applicable UAE regulations.

5. Delivery & Collection

Delivery and collection times are estimates.

The Company shall not be liable for delays caused by:

Traffic
Weather
Venue restrictions
Government regulations
Force majeure events
Third-party delays

The Customer must ensure easy access for delivery vehicles and installation personnel.

Additional charges may apply for:

Waiting time
Restricted access
Stair access
Long carrying distances
Special venue requirements

6. Installation

Where installation services are included:

Installation locations must be safe and accessible.
The Customer is responsible for obtaining all venue permissions.
The Company reserves the right to refuse installation if conditions are unsafe.

7. Customer Responsibilities

The Customer agrees to:

Use equipment properly.
Protect equipment from theft, misuse and damage.
Operate equipment only by qualified personnel where required.
Keep equipment in secure conditions.
Not remove identification labels.
Not modify or repair equipment.

The Customer remains responsible for the equipment until collected by the Company.

8. Damage, Loss & Theft

The Customer accepts full responsibility for:

Loss
Theft
Fire damage
Water damage
Electrical damage
Physical damage
Negligence

Damaged or lost equipment will be charged at repair or replacement cost.

Replacement cost may include:

Manufacturer replacement price
Shipping
Import duties
Installation
Administrative expenses

9. Equipment Inspection

Customers should inspect all equipment upon delivery.

Any issues must be reported immediately before use.

Failure to report issues will be considered acceptance that equipment was delivered in good working condition.

10. Technical Support

Where technical operators are booked:

The Company will provide qualified technicians.
Technical support is limited to equipment supplied by the Company unless agreed otherwise.

11. Cancellation Policy

Cancellation charges apply as follows:

More than 7 days before the event: No cancellation fee.
3–7 days before the event: 50% of booking value.
Less than 72 hours before the event: 100% of booking value.

Custom-built items, branding, printing or specially ordered equipment are non-refundable.

12. Force Majeure

The Company shall not be liable for delays or failure to perform due to events beyond reasonable control, including:

Natural disasters
Government restrictions
Pandemics
Civil unrest
Transportation interruptions
Power failures
Venue closures

13. Limitation of Liability

To the fullest extent permitted by UAE law:

The Company shall not be liable for:

Business interruption
Loss of revenue
Loss of profits
Loss of data
Consequential damages
Indirect damages

The Company's total liability shall not exceed the amount paid by the Customer for the affected booking.

14. Equipment Availability

The Company reserves the right to substitute equipment with equivalent or higher specification if necessary.

15. Intellectual Property

All website content including:

Images
Logos
Text
Product descriptions
Graphics

remain the property of Make My Conference and may not be copied without written permission.

16. Website Use

Users agree not to:

Misuse the website.
Attempt unauthorized access.
Upload malicious software.
Copy or scrape website content.
Interfere with website functionality.

17. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable UAE data protection laws.

18. Governing Law

These Terms & Conditions shall be governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

19. Changes to Terms

The Company reserves the right to amend these Terms & Conditions at any time.

The latest version published on the website shall apply.

20. Contact Information

Make My Conference

Dubai, United Arab Emirates

Phone: +971 50 152 0920

Email: info@makemyconference.ae

Website: MakeMyConference.ae